Privacy Policy

Gifts Sri Lanka ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect: (a) information you provide (name, email, phone, delivery address, payment details when you place an order or create an account); (b) information from your use of the site (IP address, browser type, device, pages visited); and (c) order and transaction history.

2. How We Use Your Information

We use your information to process orders, arrange delivery, communicate with you about your orders, send service-related messages (e.g. order confirmation, delivery updates), improve our website and services, prevent fraud, and comply with legal obligations. With your consent, we may also send you marketing (e.g. offers, new products). You can opt out of marketing at any time.

3. Sharing of Information

We do not sell your personal information. We may share it with: service providers who help us operate the site and fulfil orders (e.g. payment processors, delivery partners); and authorities when required by law. We require such parties to protect your data and use it only for the purposes we specify.

4. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Payment data is processed by secure, compliant payment providers. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

5. Cookies and Similar Technologies

We use cookies and similar technologies to enable the site to function (e.g. session, cart), remember your preferences, and analyse how the site is used. You can adjust your browser settings to limit or block cookies; some features may not work fully if you do.

6. Your Rights

Depending on applicable law, you may have the right to access, correct, or delete your personal data, object to or restrict certain processing, and withdraw consent. To exercise these rights or ask questions about your data, please contact us. You may also have the right to lodge a complaint with a data protection authority.

7. Retention

We retain your information for as long as needed to provide our services, comply with legal obligations, and resolve disputes. Account and order data are typically kept for a period consistent with legal and business requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. We encourage you to review it periodically.

9. Contact Us

For privacy-related questions or requests, please contact us.