Returns & Refunds

General Policy

Because many of our items are perishable (flowers, cakes, food hampers) or personalised, we cannot accept returns on these once they have been delivered. For non-perishable, non-personalised goods (e.g. certain gift items), we may accept returns within a specified period if the item is unused and in original condition.

Wrong or Damaged Items

If you receive the wrong item or something arrives damaged, please contact us as soon as possible with your order number and, if possible, a photo. We will arrange a replacement or refund as appropriate.

Cancellations

You may cancel your order before it has been dispatched. Once we have started preparing or shipping your order, we may not be able to cancel it. Contact us quickly if you need to cancel.

Refunds

Approved refunds will be processed to the original payment method. Please allow a few business days for the refund to appear depending on your bank or payment provider.

For any return or refund request, contact us with your order number and reason.